How to Access Services


Where it all begins

Your family may be eligible for services at Hoyleton's Counseling Department if you or your child is:

  • Having difficulties in school or at home
  • Having difficulty adjusting to a life change
  • Reacting to a traumatic event
  • Displaying anger or aggression
  • Experiencing depression or anxiety
  • Showing signs of Autism or other developmental delays

Also, if you are a pregnant or have a child 6 years or younger and are experiencing challenges parenting, you may find our Hagar House program helpful.

Our intake process starts with you seeing one of our Case Managers who will meet with you to obtain important information about you and your child, including the reason that you are interested in beginning services at Hoyleton Youth and Family Services.  Our Case Manager will make sure that Hoyleton is the right place to meet your family’s needs.  He/She will then assist you with locating a more appropriate resource or introduce you to the clinician who will be conducting your assessment.

Our intake assessments are conducted by Master’s level licensed clinicians who will spend approximately 1.5 hours (per child being assessed) with you gathering important information to assist in determining services that your child is eligible to receive.

Upon the completion of the intake, your child will be assigned to appropriate clinical services within, or possibly outside of, our agency.  To find out more about the services we offer, please visit our, “What We Do” page for descriptions.

If you are interested in coming in or you have additional questions about our services or your eligibility please contact us at 618.688.4727. Or, click here to Request An Appointment. We accept Medicaid and most private insurances.

Open Access

Hoyleton Youth and Family Services proudly offers walk-in appointments for children and families to begin the process of receiving mental health treatment services.

What is Open Access?

Open Access offers children and their families the opportunity to come in for an intake assessment without having a scheduled appointment.

Where is Open Access?

Open Access is held at our headquarters located on the third floor at 8 Executive Drive, Suite 300, Fairview Heights, IL 62208

When is Open Access?

Open Access is offered on Monday through Friday from 8:00 a.m. until 11:00 a.m.

Please carefully review the following criteria to determine if you are eligible for a walk-in intake assessment:

  • Children 6 years of age and younger not seeking Autism Benefit Waiver/ABA services
  • Guardian must present appropriate picture identification reflecting Illinois residency. (If you have private insurance, Illinois residency is not required)
  • Active insurance coverage required
  • Birth certificate or Legal Guardianship order and social security card
  • Court orders reflecting wardship for all court wards

Keep in mind that you are likely to experience a wait time to be seen depending on how many people arrive during these hours.

If you are interested in coming in or you have additional questions about our services or your eligibility please contact us at 618.688.4727. Or, click here to Request An Appointment.

We look forward to servicing your family.

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